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Dashboard
Live call
Post-call
Team leader
Course
Post-call Analysis
ID: Analysis_ref_0942_beta
Signal intelligence timeline
Duration: 06:02
06:02
Call end
05:15
Pricing hesitation
02:07
Value alignment
00:45
Discovery
Talk / listen ratio
42/58
Optimal balanced maintained for 82% of the call.
Talk / listen ratio
42/58
Optimal balanced maintained for 82% of the call.
Talk / listen ratio
42/58
Optimal balanced maintained for 82% of the call.
What worked
Empathy mirroring
Agent successfully mirrored the prospect's vocal tone during the initial onboarding phase, building rapid rapport.
Feature pivot
Swift transition from technical specs to business value metrics at 06:20 effectively neutralized initial skepticism.
Areas for refinement
Pacing control
Speech rate increased to 180wpm during pricing discussion. This signaled nervousness and triggered prospect withdrawal.
Active listening gap
Missed three distinct verbal cues regarding "security concerns". Immediate coaching intervention recommended.
Recommendation
Tie features back to buyer outcome
The buyer has raised a concern but the conversation is stalling.
Acknowledge the concern directly, reframe it in terms of value or outcome, then guide the conversation forward with a clear next step.
Live session: 048
Talk / listen
42/58
Intr
12%
IPM
0.5
Dur
06:17
ENG
88%
Excessive feature talk
Tie features back to buyer outcome
Confidence: 95%
The conversation is drifting into product detail.
Refocus by connecting features to the buyer’s stated problem or goal.
Refocus by connecting features to the buyer’s stated problem or goal.
Coaching layer
Buyer hesitation detected
Acknowledge concern and reframe value
Confidence score
94%
Signal status
Just triggered
The buyer has raised a concern but the conversation is stalling.
Acknowledge the concern directly, reframe it in terms of value or outcome, then guide the conversation forward with a clear next step.
Sentiment
Cautious
Talk / Listen
42/58